Returns & Exchanges
At Sesa Care, we want you to be completely satisfied with your beauty journey; if you receive a damaged or incorrect product, we offer a hassle-free return policy within 7 days of delivery.
Initiate Request
Log into your account or contact our customer support team via email with your order ID and photographs of the product to initiate a return.
Quality Inspection
Once your request is approved, our team will review the details to ensure the product is unused, unopened, and in its original packaging.
Reverse Pickup
We will arrange a free reverse pickup from your delivery address within 2-3 business days of your request being validated.
Refund Processing
After the product reaches our warehouse and passes the final check, your refund will be processed to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing